Return, Refund & Quality Guarantee
At Franson Farms Barrel Works, every piece is handcrafted with care from reclaimed bourbon barrel wood and built to be enjoyed for years to come. Because our products are handmade from naturally unique materials, no two pieces will ever be exactly alike.
We stand behind the quality and craftsmanship of everything we make.
Our Quality Guarantee
If your Franson Farms Barrel Works product arrives with a manufacturing defect, structural issue, or damage that occurred during shipping, please contact us within 7 days of delivery with photographs and a description of the issue.
We will work with you to make it right. Depending on the situation, we may:
Repair the item at no cost
Provide replacement parts
Replace the item
Provide a full or partial refund when a repair or replacement isn’t reasonably possible
Our goal is simple: you should be proud to own a piece made by Franson Farms Barrel Works.
Returns
Because our furniture is handcrafted specifically for our customers, we accept returns on standard, non-custom items within 30 days of delivery, provided the item is:
Unused and in its original condition
Free from damage caused after delivery
Returned with all included hardware and components
Customers are responsible for return shipping unless the return is the result of a defect, incorrect item, or shipping damage.
Once the returned item has been received and inspected, we will issue an approved refund to the original payment method.
Custom & Made-to-Order Pieces
Custom and made-to-order furniture cannot be returned simply because of a change of mind or preference after production has begun.
Before we begin a custom project, we’ll work with you to confirm the design, dimensions, finish, and other details so you know exactly what we’re building.
Custom pieces are still covered by our Quality Guarantee for workmanship and structural defects.
Natural Character Isn’t a Defect
Our furniture is made from reclaimed bourbon barrels and naturally aged wood. Variations in:
Grain
Color
Char
Knots
Small surface marks
Barrel markings
Curvature
Texture
are natural characteristics of reclaimed wood and are part of what makes each piece unique.
These differences are not considered defects and will vary from piece to piece.
Shipping Damage
Please inspect your order as soon as it arrives. If your piece has been damaged during shipping, contact us within 7 days and provide photographs of the packaging and the damaged product.
We’ll work with you and the carrier to resolve the issue as quickly as possible.
Our Promise
We don’t mass-produce furniture. We build each piece by hand, using materials with a history and giving them a new life.
If something isn’t right with your Franson Farms Barrel Works piece, tell us. We’ll do our best to make it right.
Handcrafted with care. Built to last. Backed by our commitment to quality.
Franson Farms Barrel Works
Where Bourbon Heritage Meets Outdoor Living
